HELP CENTER

FAQ’S

Frequently Asked Questions

So How Does It Work?

The SKNCARE Handset uses IPL (Intense Pulsed Light), which is a modern type of laser hair removal used for long-term, pain-free hair removal. When our Handset is used on your hair, it absorbs the IPL which then heats and destroys the targeted hair cells.

Is It Safe?

Absolutely! There have been a number of studies around the world which prove the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal.

Does It Hurt?

One of the many advantages of our Handset over other types of laser is that it is pain-free. Most customers explain the feeling as a warm sensation on the skin.

Is It Permanent?

Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every few months for maintenance.

Do I Need To Wear Eye Protection?

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

How Long Will It Take Before I Start Seeing Results?

Most users start to see a reduction of hair in just 2-3 treatments using our handset, with complete results after 10 treatments. However, results can vary from person to person.

How Often Do I Need To Use It?

We recommend using your handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

How Many Years Will This Product Last?

Our handsets have a use-life of 400,000 flashes, which will last well over 12 years if used as directed.

How Strong Is This Product And What Is The Energy Output?

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.

Which Areas Of My Body Can I Use It On?

You can use your handset on your whole body, including your brazilian and face (just be sure to not get too close to your eyes).

Do I Need To Shave Before Using This Product?

Yes, we recommend shaving the areas you wish to target before using your handset.

Which Hair Removal Methods Can I Use Between The Treatments?

Between your treatments you should only shave when required. We recommend never waxing, plucking, or epilating as these hair removal methods removes the entire root, which is what absorbs our handset’s light during the treatment.

Is There A How To Video?
Are There Any Recurring Cost?

No, unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills. Simply plug in and go!

Does It Work For All Hair Colors?

Yes! Our Handset works on both dark and light/white hair colours, if your hair is lighter you may just need 1-2 sessions more to achieve the same results as someone who is brunette for example.

Is It Safe To Use While Pregnant or Breast Feeding?

lthough no evidence stating that IPL has negative effects on pregnant or breastfeeding women exists, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

Is It Ok To Use Over Freckles Or Moles?

No, you should not IPL over very dark freckles or moles, although light freckles are okay.

Is It Safe To Use Over Tattoos?

No, you should not IPL over tattoos, although going around tattoos is fine.

Can I Use This Product Before Or After Tanning?

If you have been tanning recently, we must recommend waiting 2 weeks before using your handset. Please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be on your skin whilst using your handset.

How Is The Handset Powered?

Our handsets come with a 12V power supply.

Does The Handset Come With Warranty Or Money Back Guarantee?

Yes, our handsets come with a 12-month warranty and 90 day money-back guarantee.

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