SHIPPING POLICY

SHIPPING & DELIVERY TIME

United States

Standard: FREE 5-9 Business Days

Express: 2-5 Business Days

United Kingdom

Standard: FREE 5-9 Business Days

Express: 2-5 Business Days

Canada

Standard: FREE 5-9 Business Days

Express: 2-5 Business Days

Europe

Standard: FREE 5-9 Business Days

Express: 2-5 Business Days

Australia

Standard: FREE 2-5 Business Days

Express: 1-3 Business Days

New Zealand

Standard: FREE 4-6 Business Days

Express: 2-3 Business Days

Rest Of World

Standard: FREE 5-12 Business Days (depending on location)

Express: 4-6 Business Days (depending on location)

HANDLING

All orders will typically be dispatched within 4 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. SKNCARE is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and SKNCARE will assist as much as possible to trace a missing parcel. SKNCARE is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in IDR, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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